A. Installation for ice machine:
1). Installing by the user: we will test and install the machine before shipment, all necessary spare parts, operation manual and CD are provided to guide the installation.
2).Installing by Koller engineers:
(1) We can send our engineer to assist the installation and provide technical support and train your workers. The end-user should provide accommodation and round-trip ticket for our engineer.
(2) Before our engineers’ arrival, the installation place, electricity, water and installation tools should be prepared. Meanwhile, we will provide you a Tool List with the machine when delivery.
(3) All spare parts are provided according to our standard. During installation period, any shortage of parts due to the actual installation site, the buyer is required to afford the cost, such as water pipes.
(4) 2~ 3 workers are required to assist the installation for big project.
(5) Any delay due to customer’s reason, it will be charged from the 8th day, USD100/day for one person as installation fee. Free of charge for one week.
B. Warranty:
1) 12 months warranty after delivery.
2)Professional after-sales department to provide 24/7 technical support, all complaints should be replied within 24 hours.
3)Over 10 engineers available to service machinery overseas.
4)Free spare parts replacement within warranty period.
5)Beyond guarantee period, we will charge market price for spare parts.
C. Why choose us ?
1) We have exported our ice machines to more than 150 countries ;
2)Excellent Brand of China Ice Machine Industry;
3)The Drafting Committee of National Ice Machine Industrial Standard;
4)Produce & Academic Research Strategy Cooperating Partner with Tsing Hua University.
